If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at email@example.com and we’ll make it right!
Please be reminded that our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Returns in any case, we just offer a replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.
We do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
Significantly different from the description or the preview shown to you; Damaged due to the fault of our factory or the carrier; Not what you ordered; Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee)
We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion. We typically DO NOT accept refunds or replacements due to customer’s mistakes such as: Incorrect selection of sizes, designs, colors, etc. Failing to preview the design carefully to see if it’s well set. So please review your order carefully before you check out to ensure your order is correct. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display
To file a claim, please send us an email to firstname.lastname@example.org and include the following information (this is a must):
Order number Video/ photo of the defective product Full delivery address Contact telephone number Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
Significantly different from the description or sample was shown to you; Not what you ordered; If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.
Please contact our Customer Support team to start the complaint process. Please include the following information:
Order number Video or photo of the faulty product (if applicable) Complete delivery address Contact telephone number Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion. You will be responsible for paying for your own shipping costs for returning your item(s). Any product shipped back to The Cow Print as a policy dispute or order refusal will be subject to a Force Refund. Customers will be refunded for the order subtotal ( minus original shipping costs paid ). Any returns that are not the error of The Cow Print will have a 15 USD restocking fee per item
Note: Please keep in mind that purchasing means accepting all the terms mentioned above.
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